|
| Q. |
Please tell me how to apply. |
| A. |
To apply for HBFC Service Representative,you'll need to
fill the online application form
or download copy and send through courier. |
|
| Q. |
Where are application forms accepted? |
| A. |
Completed applications are accepted and examined by
the Outreach Program Committee at HBFC Head Office, Karachi. |
|
| Q. |
Will HBFC charge any fee for applying ? |
| A. |
No fee will be charged. |
|
| Q. |
What is the minimum qualification requirement for
Service Representative? |
| A. |
Graduate |
|
| Q. |
What are the areas of operations for HBFC Representative
Offices ? |
| A. |
Presently, HBFC is interested to open its Representative Offices in these
areas:
|
| Fateh Jang |
| Haripur |
| Nowshera |
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|
| Q. |
What are the requirements of Representative Office? |
| A. |
Appearance |
| Conventional office outlook |
| Minimum space of about 150 sq.ft |
| Must have Electric and phone connection, washroom
and tap water (Preferably) |
| Must have adequate office furniture including seating
arrangement for visitors |
|
| Location |
| Must be located on Ground floor of commercial area. |
| Prominent Locality, preferably in the vicinity
of other Financial Institutions. |
| Easy public access |
| Secured environment. |
|
| Q. |
Will HBFC pay some remuneration during training
and initial period after selection of Service Representatives? |
| A. |
Yes, a fixed amount of Rs.15,000 per month will
be paid as subsidy for 12 months after formal opening of Representative
Office. |
|
| Q. |
Will HBFC pay operating cost/expenses to the Service Representatives? |
| A. |
All the operating cost/expenses like office rental,
taxes, charges, phone and electric bills, fuel charges, maintenance, entertainment,
marketing etc, shall be borne by the Service Representative. |
|
|
| Q. |
Who can act as Guarantor of Service Representatives ? |
| A. |
Service Representatives will have to provide personal gurantee
of two Bank Officers/Government Officers equivalent to BPS-17 & above. |
|
| Q. |
What is the minimum requirement of computer literacy
for this job? |
| A. |
At least the candidate is aware of operating Personal
Computer to write letters, prepare worksheets/statements, scanning of documents,
connect to internet and send/receive emails. |
|
| Q. |
Is the Service Representative allowed to employ a Computer
Operator, Recovery Collector etc. |
| A. |
Yes, the Service Representative can employ as many persons
as he wants. |
|
|
| Q. |
Is there any age restriction for the Service Representatives? |
| A. |
No, but preference would be given to young
and energetic people. |
|
| Q. |
How much security deposit Service Representatives have to
pay? |
| A. |
Service Representatives will have to deposit an amount of
Rs.100,000/= as security deposit. |
|
| Q. |
Is there any training to be provided by HBFC to
Service Representatives? |
| A. |
Yes, one week training will be provided at HBFC
training centres. |
|
| Q. |
What will be the tenure of contract of Service Representatives? |
| A. |
Initial appointment for 3 years, extendable for
subsequent term(s) of 3 years. |
|
| Q. |
Whether the contract can be terminated by HBFC? |
| A. |
In case of unsatisfactory performance or violation
of the terms of appointment, the contract will be terminated by giving 30
days notice. |
|
| Q. |
If Service Representative wants to terminate the contract,
what will be the procedure ? |
| A. |
The contract can be terminated on the request of
the Service Representative by giving three months notice in advance, and after settlement
of dues. |
|
|
|
| Q. |
What will be the duties and responsibilities of
Service Representatives? |
| A. |
The Service Representatives will be responsible :- |
- To prepare feasibility reports of all potential areas as well as to
pinpoint negative areas of his/her jurisdiction;
|
|
- To assist and guide the customers to complete documentations and other
formalities for obtaining investment.
|
- To verify the genuineness of documents issued by City Government local
revenue authorities, Municipal Committee and other departments.
|
- To coordinate with the concerned District Office for site inspection
and income verification of the clients.
|
- To forward the investment applications and relevant documents electronically
to District Office for processing thereof.
|
- To convey approval of investment to the customer and help to complete
the post sanction formalities.
|
- To arrange for site inspection.
|
- To arrange Registration of Assignment Deed/delivery of cheques.
|
- To arrange disbursement of subsequent cheques through District Office
|
- To ensure repayment of monthly instalments
|
- To recovery the default amount from old defaulters of HBFC if so assigned
and agreed by Service Representative (other schemes)
|
- To help resolve the queries/problems of the clients by close coordination
with the District Office.
|
- To help resolve the discrepancies in the partner’s statement
of accounts.
|
- To forward partner’s request for closing of account/arrange
redemption of assigned properties.
|
- To protect the interest of the Corporation by providing efficient
effective and hassle free services to our clients.
|
- Any other responsibility assigned by the Corporation.
|
|
| Q. |
Whether the Service Representative can continue his own
business within the premises of HBFC Representative Office? |
| A. |
The Representative office shall exclusively be
used for HBFC business and client service. The Service Representative shall not use
this office or any part thereof for any other purpose. |
|
| Q. |
Will HBFC provide printed stationery, forms, brochures
etc to the Service Representatives ? |
| A. |
Yes, HBFC shall provide these items, where as all
consumable petty stationery items etc, shall be arranged by the Service Representatives at his own cost. |
|
| Q. |
Who will be responsible for repair and maintenance
of equipments? |
| A. |
All repairs and maintenance charges of office equipment
shall be borne by the Service Representative |
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